399bd Privacy Policy

Introduction

Welcome to 399bd, Bangladesh's trusted online casino and sports betting platform. We are fully committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy explains the types of information we collect, the purposes for which we process it, how long we retain it, and the rights you hold as a data subject.

By accessing or using the 399bd platform — whether for cricket betting, live casino games, slots, crash games, or any other service — you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the platform. This policy applies to all users, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

399bd collects personal information in two primary ways: information you provide to us directly, and information collected automatically when you use our services. We only collect data that is necessary to provide, improve, and secure our platform.

Information You Provide Directly

• Full name, date of birth, and contact details (phone number and email address) provided during account registration.
• Government-issued identification documents such as a National ID card (NID) or passport, submitted for identity verification (KYC) purposes.
• Payment information including mobile banking account references (bKash, Nagad, Rocket, Upay) used to process deposits and withdrawals.
• Communications you send us, including support requests, feedback forms, and responses to promotions or surveys.
• Self-exclusion or responsible gaming preferences you set in your account settings.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, game sessions played, betting history, click patterns, session duration, and referral source.
• Cookies and similar tracking technologies used to maintain session state, personalise content, and analyse platform performance.

How We Use Your Information

The personal data we collect is processed strictly for the following legitimate purposes. We do not sell your data to third parties under any circumstances.

• Account creation, management, and authentication, ensuring you can securely access your 399bd account at all times.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Identity verification (KYC) to comply with age-restriction requirements and prevent underage gambling. All players must be 21 years or older.
• Delivering customer support, resolving disputes, and responding to account-related queries via email at [email protected].
• Sending promotional communications, bonus offers, and platform updates — only where you have provided consent or where we have a legitimate interest.
• Fraud prevention, security monitoring, and responsible gaming enforcement, including detection of multi-accounting or suspicious activity.

Sharing Your Information

399bd does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances, and only to the extent necessary.

• Trusted service providers and technology partners who assist us in operating the platform — such as payment processors, KYC verification services, and cloud infrastructure providers — under strict confidentiality obligations.
• Regulatory or law enforcement authorities, where disclosure is required by applicable law, court order, or regulatory directive.
• In the event of a merger, acquisition, or business transfer, where personal data may be transferred to the acquiring entity — subject to the same level of protection as described in this policy.

We require all third parties with whom we share data to maintain appropriate security measures and to use your information only for the purposes we specify. We do not permit them to use your data for their own marketing without your separate consent.

Payment Data & Financial Information

When you make a deposit or request a withdrawal on 399bd, your transaction is processed via our trusted payment partners including bKash, Nagad, Rocket, and Upay. We store only the minimum payment reference data required to reconcile transactions, verify withdrawals, and maintain an audit trail for your account history.

Full mobile wallet PIN codes or bank account passwords are never transmitted to or stored on 399bd's servers. Payment authentication is handled end-to-end by the respective payment provider. Our platform implements SSL encryption across all transactional data flows to ensure confidentiality in transit.

Cookies & Tracking Technologies

399bd uses cookies — small text files stored on your device — to deliver a seamless, personalised experience. The cookies we use fall into three broad categories:

• Essential cookies: Required for the platform to function — session authentication, security tokens, and preference settings. These cannot be disabled without affecting core functionality.
• Analytics cookies: Help us understand how users interact with 399bd — which games are most popular, which pages users visit most, and where navigation can be improved. All analytics data is aggregated and anonymised.
• Marketing cookies: Used to serve relevant promotions and bonus offers based on your activity on the platform. You may opt out of marketing cookies via your browser settings or by contacting support.

Data Retention

399bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account data is retained for the full duration of your active account, plus an additional period as required by applicable regulations.

If you close your account or request deletion of your data, we will erase or anonymise your personal information within a reasonable timeframe, subject to any mandatory retention obligations. Transaction records required for financial audit purposes may be retained in anonymised form for a longer period.

Your Rights

As a user of 399bd, you hold the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data we hold about you, along with an explanation of how it is being used.
• Right of rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request that we delete your personal data where there is no compelling reason for its continued processing, subject to legal retention obligations.
• Right to restrict processing: In certain circumstances, you may ask us to pause the processing of your personal data — for example, while we verify the accuracy of data you have disputed.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

Please note that exercising certain rights may affect your ability to use the 399bd platform. For example, requesting deletion of your identity data may result in account closure, as we are required to maintain KYC records for active accounts.

Data Security

399bd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, regular security audits and penetration testing, and multi-factor authentication options for user accounts.

While we take all reasonable steps to safeguard your data, no transmission over the internet or electronic storage system is 100% secure. We encourage you to use a strong, unique password for your 399bd account and to never share your login credentials with others. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

Third-Party Links

Our platform may contain links to or integrations with third-party services such as payment gateways (bKash, Nagad) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi). These third parties operate under their own privacy policies, which we encourage you to review. 399bd is not responsible for the privacy practices of any third-party service and has no control over their data handling. Any information you provide directly to a third-party provider is governed solely by that provider's privacy policy.

Children and Minors

399bd is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. All users are required to confirm their age during registration, and identity verification (KYC) is used to enforce this restriction. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 399bd, please notify us immediately at [email protected].

Changes to This Privacy Policy

399bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 399bd handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all enquiries within 48 hours. For urgent account security concerns, please mark your message as urgent and provide your registered username so we can prioritise your case.