Terms & Conditions

Introduction

Welcome to 399bd, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the 399bd website, mobile platform, and all associated services. By registering an account, accessing, or using any part of our platform, you confirm that you have read, understood, and agree to be bound by these terms in their entirety.

399bd reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any modification constitutes acceptance of the revised terms. If you do not agree with any part of these terms, you must discontinue use of the 399bd platform immediately.

1. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you (the user) and 399bd. Access to and use of the 399bd platform, including all games, sports betting markets, promotions, and customer support services, is governed entirely by these terms alongside any supplementary rules or policies published on this site.

By clicking 'I Agree', completing the registration process, or continuing to use the platform, you acknowledge full acceptance of these terms. If you are acting on behalf of a business entity or a third party, you additionally warrant that you are duly authorised to bind that entity to these terms.

2. Eligibility & Age Restriction

To register and use 399bd, you must satisfy all of the following eligibility criteria at the time of registration and continuously throughout your use of the platform:

• You must be at least 21 years of age. 399bd operates on a strict 21+ only policy. Underage gambling is illegal and prohibited.
• You must be a human individual acting in your own capacity. Automated accounts, bots, and agent accounts are prohibited.
• You must register only one account. Multiple accounts per person or household are prohibited and will result in suspension.
• You must not be registered as a self-excluded player or have previously had your account closed for breach of these terms.

399bd reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the required timeframe will result in account suspension and the withholding of any pending withdrawals pending verification.

3. Account Registration & Security

To access betting and casino services on 399bd, you are required to create a personal account. When registering, you must provide accurate, complete, and up-to-date information. Any false or misleading information supplied during registration may result in immediate account termination and forfeiture of any balances held.

Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. 399bd will never ask you to share your password via email, SMS, or any other communication channel. If you suspect unauthorised access to your account, you must notify us immediately at [email protected] and change your password without delay. Any activity that occurs under your account credentials is your sole responsibility.

KYC Verification

399bd may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any point during your account lifecycle. KYC documents may include a government-issued photo ID (National ID card, passport), proof of address, and proof of payment method ownership. All submitted documents are handled in accordance with our Privacy Policy.

4. Deposits & Withdrawals

399bd supports a range of payment methods tailored for Bangladeshi players. All financial transactions on the platform are subject to the following conditions:

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank transfers. Minimum deposit amounts and applicable fees are published on the deposit page.
• All deposits must be made from an account or mobile wallet registered in your own name. Third-party funding is strictly prohibited and may result in account suspension.
• Withdrawal requests are processed within the timescales published on the withdrawal page. 399bd reserves the right to delay withdrawals pending completion of KYC verification.
• Withdrawals may only be made to the same payment method and account used for the most recent deposit, unless otherwise approved by 399bd's compliance team.

399bd does not charge internal processing fees on standard deposits or withdrawals. However, your payment provider (bKash, Nagad, bank) may apply their own transaction fees, over which 399bd has no control. Always review your provider's fee schedule before initiating a transaction.

5. Bonuses & Promotions

399bd offers a variety of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that are published alongside each promotion. General bonus conditions that apply across all offers are outlined below.

Wagering Requirements

All bonus funds are subject to a wagering requirement (rollover) before they can be withdrawn as real cash. The specific rollover multiplier applicable to each bonus is clearly stated on the relevant promotion page. Bets placed on certain game categories may contribute at different rates toward completing the rollover. 399bd reserves the right to recalculate or void bonus balances if wagering conditions are found to have been circumvented.

Bonus Validity & Expiry

Each bonus carries an expiry date. If the wagering requirement is not met within the stated validity period, the bonus and any winnings derived from it will be forfeited automatically. Free spins must be used within the time limit stated at the time of award. 399bd will not reinstate expired bonuses under any circumstances.

6. Gaming Rules & Fair Play

All games available on 399bd — including cricket betting, live casino, slots, crash games, and bingo — are subject to the individual game rules published on the platform. In addition, the following general gaming conditions apply:

• All game outcomes are determined by certified RNG (Random Number Generator) software. 399bd does not influence, manipulate, or predetermine any game result.
• Malfunction of a game voids all pays and play. If a technical error affects the outcome of a bet or spin, 399bd will apply its technical incident procedure, which may include voiding the affected rounds and returning stakes.
• Cricket and sports betting markets may be suspended or settled at non-standard prices in the event of obvious pricing errors, feed outages, or events of force majeure. Void bets will have stakes returned.
• Any attempt to exploit software bugs, game glitches, or pricing errors to generate artificial winnings is considered a material breach of these terms and will result in immediate account closure and full forfeiture of any balances.

7. Responsible Gaming

399bd is committed to promoting responsible gaming and maintaining a safe environment for all players. Gambling should be an enjoyable leisure activity. If at any point gambling stops being fun and begins to feel compulsive, you are encouraged to use the responsible gaming tools available in your account settings, including deposit limits, session time limits, and self-exclusion options.

Players aged 21 and above only. 399bd does not permit gambling by persons under the age of 21. If you believe you have a gambling problem, please contact our support team at [email protected] or visit our Responsible Gaming page for guidance on self-exclusion and support resources available in Bangladesh.

8. Prohibited Activities

The following activities are strictly prohibited on the 399bd platform. Engaging in any prohibited activity may result in immediate account suspension, permanent ban, and the forfeiture of all funds held:

• Money laundering, structuring transactions to conceal their origins, or using the platform to process the proceeds of any criminal activity.
• Bonus abuse, including opening multiple accounts to exploit welcome bonuses, coordinating play between accounts, or using automated tools to fulfil wagering requirements.
• Using exploits, hacks, or unauthorised third-party software to gain an unfair advantage in any game or betting market.
• Threatening, harassing, or using offensive language toward 399bd staff or other players via any communication channel on the platform.

399bd cooperates fully with law enforcement agencies and regulatory authorities. We reserve the right to freeze accounts and withhold funds pending investigation where prohibited activities are suspected.

9. Intellectual Property

All content on the 399bd platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of 399bd or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. Any reproduction, redistribution, modification, or commercial use of platform content without the express written consent of 399bd is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 399bd, its directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

399bd's total aggregate liability to you for any claim arising out of or relating to these terms or your use of the platform shall not exceed the total amount deposited by you into your 399bd account in the thirty (30) days immediately preceding the event giving rise to the claim.

11. Privacy & Data Protection

Your privacy is important to us. 399bd collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection and use of your personal data as described in the Privacy Policy. We implement industry-standard SSL encryption and data security protocols to protect your information at all times.

12. Changes to Terms & Conditions

399bd reserves the right to revise these Terms & Conditions at any time. Significant changes will be communicated to registered users via the email address on file or through a prominent notice on the platform homepage. Your continued use of the 399bd platform after any such changes constitutes your acceptance of the new terms. The date of the most recent revision is always shown at the top of this page.

13. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of any dispute between you and 399bd, we encourage you to contact our customer support team in the first instance to seek an amicable resolution. 399bd is committed to resolving player complaints fairly and promptly. If a satisfactory resolution cannot be reached through direct communication, disputes may be escalated through the applicable legal channels.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our customer support team is available to assist you. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]